Shipping policy
Shipping Policy
Thank you for shopping with VIVU.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Shipping Time
- Standard Shipping: 7–14 business days
- Express Shipping: 5–10 business days (where available)
Shipping Rates
- Free shipping on orders over $80 AUD
- $5.99 AUD flat rate for orders under $80 AUD
Order Tracking
A tracking number will be emailed to you once your order has been dispatched.
Lost or Delayed Parcels
If your parcel appears lost or significantly delayed, please contact us at chaukiet16420@gmail.com and we will resolve the issue promptly.
International Orders
Customs duties and import taxes are the responsibility of the recipient. VIVU is not liable for any additional charges imposed by your country's customs authority.